PRIVACY POLICY | floracle

This privacy policy sets out the way Floracle gathers, protects and uses any information that you give when you use the floracle.co.uk website. Floracle is committed to ensuring that your privacy is protected. The personal information that you share with us will be used only for the specific purposes set out in this policy.

If you have any requests regarding your personal information or any queries with regard to our processing please contact us at info@floracle.co.uk.

If you don’t want us to process your data anymore, please contact us at info@floracle.co.uk.

What personal information do we collect?

We receive, collect and store information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this Website.

How do you collect information?

We hold details provided by you when you contact us or complete forms on our website. We also collect information and keep records about the transactions you undertake with us such as placing an order, request for quotations, requests for information and payment records.

What do we use your personal information for?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our services including dispatch of orders;
To provide you with ongoing customer assistance and technical support;
To be able to contact you with general or personalised service-related notices and promotional messages;
To create aggregated statistical data which we use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookie policy

Please refer to our Cookie Policy for full details.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Updated 05 November 2021